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Why Did We Develop This Course

Millions of companies around the world rely on a call center operation to answer customer calls or to sell to customers. On the other hand, all professionals use the telephone as a way to communicate and engage with their customers, partners, colleagues and more.
Through this course, we aim to provide a simple, yet effective set of modules that include practical tips for effective call center operation. The modules are supported by templates, some exercises and the ability to ask any question that you may have to one of our experts.

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Who is it for?

Anyone that wants to be or is involved in Call Center setup or operations for their companies including: inside sales, customer care professionals, call center agents and contact center team leaders, sales managers and individuals looking for a call center job

What you will learn

After the completion of the course, you would have received practical tips about call center operations, useful templates, the ability to ask an expert a question, as well as earn an Acknowledgment of Completion after the successful completion of this course.

Course Subject Areas

Call Center Essentials
Learn the basics of call center operations
Module 1 Call Center Essentials  
Learn the basics of call center operations
Unit 1 Call Center Essentials Pretest
Unit 2 Call Center and Contact Center Differences
Unit 3 2 Call Types that Take Place in a Contact Center
Unit 4 3 Elements of an Inbound Call Center Call
Unit 5 Contact Center Team Functions
Unit 6 5 Great Customer Service Words & Phrases
Unit 7 3 Tips on How to Handle an Angry Client
Unit 8 3 Outcomes that should Guide All Customer Service Engagements
Unit 9 Call Center Essentials Posttest

Our Course Methodology

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