Why Did We Develop This Course
Millions of companies around the world rely on a call center operation to answer customer calls or to sell to customers. On the other hand, all professionals use the telephone as a way to communicate and engage with their customers, partners, colleagues and more.
Through this course, we aim to provide a simple, yet effective set of modules that include practical tips for effective call center operation. The modules are supported by templates, some exercises and the ability to ask any question that you may have to one of our experts.
Who is it for?
Anyone that wants to be or is involved in Call Center setup or operations for their companies including: inside sales, customer care professionals, call center agents and contact center team leaders, sales managers and individuals looking for a call center job
What you will learn
After the completion of the course, you would have received practical tips about call center operations, useful templates, the ability to ask an expert a question, as well as earn an Acknowledgment of Completion after the successful completion of this course.
Course Subject Areas
Call Center Essentials
Learn the basics of call center operations
|Module 1||Call Center Essentials|
|Learn the basics of call center operations|
|Unit 1||Call Center Essentials Pretest|
|Unit 2||Call Center and Contact Center Differences|
|Unit 3||2 Call Types that Take Place in a Contact Center|
|Unit 4||3 Elements of an Inbound Call Center Call|
|Unit 5||Contact Center Team Functions|
|Unit 6||5 Great Customer Service Words & Phrases|
|Unit 7||3 Tips on How to Handle an Angry Client|
|Unit 8||3 Outcomes that should Guide All Customer Service Engagements|
|Unit 9||Call Center Essentials Posttest|